Is The Customer Always Right?

Many in business believe “The Customer Is Always Right.” The only problem with this is that most customers always want “more” for “less money.” In the Internet environment, particularly, everything is expected to be FREE – literally. When it comes to satisfying the customer the problem arises in finding a way to cover the cost of producing the product or service. Part of the answer is to find ways to produce more efficiently. Over the years it has been possible to cut costs by providing workers with better tools, expecting more from the workers for less pay or replacing workers entirely by turning production jobs over to machines.